Please read these terms and conditions carefully before using Our Service.

Terms & Conditions

  1. In these terms and conditions, unless the context otherwise requires: “We” or “Company” or “Gold2pounds” means [Star Refining (London) Limited] “You” or “Customer” means the person entering into an agreement with us for the sale of precious metals. These terms and conditions, together with those described on the Company’s website, shall be binding on the customer of Gold2pounds and shall insure in the benefit of Gold2pounds and Gold2pounds’ successors and assigns. These terms and conditions shall be governed by the laws of England and Wales. No failure of Gold2pounds to exercise or enforce any right or provision of these terms and conditions will not be deemed as a waiver of such right or provision. If you would like a copy of the information on our website, please call our customer service department on 020 3848 7616.
  2. All property sent to Gold2pounds by you other than by Royal Mail must be by a carrier that employs a system whereby your shipment can be traced. All items shipped to us are at your risk but are insured up to £500.00 at Gold2Pounds cost. If you believe your gold jewellery or other property is worth more than £500.00 we recommend that you insure your shipment for more at your own expense using any carrier you choose. We also strongly advise that you list the contents on the Shipping Note Mandate which you must return to us.
  3. Gold2pounds reserves the right to reject delivery of any package which appears to be damaged, opened, or tampered with. Any such item will be returned to you via Royal Mail without any liability to Gold2pounds.
  4. In no event or circumstance will Gold2pounds be liable to any third parties or insurance carriers, nor will Gold2pounds be liable for any consequential or indirect loss. In no event shall Gold2pounds be liable for any damages from the loss or destruction of property in its possession for any reason, including negligence greater in value than set out in 3.
  5. You agree not to send to Gold2pounds any hazardous materials irrespective of how they are contained or presented especially those containing: Arsenic, Beryllium, Bismuth, Cadmium, Mercury, Nickel, Lead, Antimony, Selenium, Tellurium or any other toxic elements.
  6. You have read, understood and agreed to Gold2pounds purchasing policy and that if we are unsuccessful in contacting you for more than 1 month from the pack received date we reserve the right to process your property (and make payment) without further reference to you and that once processed, the property cannot be recovered. Furthermore, once you have agreed with Gold2pounds valuation and asked for payment this is an irrevocable transaction binding both you and Gold2pounds.
  7. Gold2pounds does not purchase any material that does not contain precious metals. These items can be returned and Gold2Pounds reserves the right to return these items at your expense.
  8. Gold2pounds will pay you for the precious metal content and any precious stones deemed to be worth selling on. Gold2pounds will not be held responsible for loss or damaged gemstones contained in jewellery that is sent to us for valuation additionally by sending us your jewellery you accept that the process of determining a value involves placing certain acids on the gold, silver or platinum and this can leave permanent staining and/or scratches.
  9. Once your items have been received at our refinery, they will be assayed with acids to determine a valuation based on that day’s precious metal markets. We will try and contact you the same day by the preferred method of communication indicated on your Shipping Note Mandate. Once you have accepted the valuation, a cheque or money transfer will be sent out to you within 24 hours of your acceptance.
  10. If you decide not to accept our valuation, your goods will be returned to you at Gold2pounds cost within five working days (5 days) from when you declined our offer to purchase. Gold2pounds will insure the item for no more than the amount offered by Gold2pounds, up to a maximum of £500, regardless of what it was insured for when mailed by the customer to Gold2pounds. Unless Gold2pounds is otherwise notified by the customer in written form (email) prior to the return of the shipment and the customer agrees to pay for any extra insurance Gold2pounds shall, in its sole discretion, choose the return carrier, insurance and receipt verification method for each transaction.
  11. Gold2pounds refinery and administration hours of business are Monday to Friday, 9am until 5.30pm. We are not open on Saturday, Sundays or UK Bank Holidays. If your material arrives or your acceptance falls within the last two hours of any working day your contact call or payment will be made/processed on the next business day following the weekend or Bank Holiday.
  12. You warrant to Gold2pounds that you have: a) Good and marketable title to the property you send in; and b) Full authority to sell and transfer said property; and that c) Said property is sold free of all liens, encumbrances, liabilities, and adverse claims of every nature and description whatsoever; and that d) Said property is not from, or the result of, illegal activity in this country or any other country; and that e) You are at least Eighteen (18) years of age; and that f) Any transaction initiated by you will not cause Gold2pounds to be in violation of any anti-money laundering, anti-terrorism, or other applicable law of the UK, or any country). You are the actual legal owner of any and all property offered to be sold to Gold2pounds (Gold2pounds may, but shall not be required to, ask you to provide documentation or other proof of such ownership) and you are acting on your own behalf.
  13. You agree to indemnify and hold harmless Gold2pounds against any and all liability, claims, suits, losses, costs and legal fees (paid in advance) caused by, arising out of, or resulting from any breach or claimed breach of these terms and conditions, including claims brought by third parties.
  14. Gold2pounds reserve the right to change these terms and conditions and advise you to revisit our website,, periodically to ensure that you are aware of our current terms and conditions.
  15. Gold2pounds shall not be responsible for the contents of the gold chart data appearing on its website. These charts are prepared by third parties other than Gold2pounds, and Gold2pounds includes such charts only for general information to its customers, and Gold2pounds shall not be liable to anyone who relies on the information contained therein.

Please call us on 020 3848 7616 if you have any questions.